Refund Policy

At Hydrokind, we are committed to providing our customers with high-quality products and a satisfying shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a clear and straightforward refund process.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • Refund requests must be made within 30 days of the delivery date.
  • The product must be unused, in its original packaging, and in the same condition in which it was received.
  • Proof of purchase (order number or receipt) must be provided when requesting a refund.

Refunds will not be granted for products that:

  • Have been damaged due to misuse, neglect, or accidental damage.
  • Are missing parts, accessories, or original packaging.
  • Are clearly used or altered from the original condition.

2. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact our Customer Support Team at support@hydrokind.com with your order details and reason for the return.
  2. Our team will review your request and, if approved, provide instructions for returning the product.
  3. Package the product securely to prevent damage during transit.
  4. Ship the product back to the address provided by our support team.

We recommend using a trackable shipping method to ensure your return reaches us safely.

3. Refund Processing

Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be issued to the original payment method used at the time of purchase.
  • Refund processing typically takes 7–10 business days after receipt of the returned item.

Please note: Shipping fees are non-refundable, except in cases where the return is due to a defective or incorrect item sent by Hydrokind.

4. Exchanges and Replacements

If you received a defective or incorrect product, please contact us immediately at support@hydrokind.com. We will guide you through the process of exchanging or replacing the item at no additional cost.

5. Important Notes

  • Hydrokind reserves the right to refuse a refund if the return conditions are not met.
  • Refunds are only applicable for purchases made through official Hydrokind channels (website or authorized retailers).
  • We encourage customers to carefully inspect their orders upon arrival and report any issues promptly to ensure timely resolution.

6. Contact Us

For any questions regarding our refund policy, please reach out to our customer support team:

Email: support@hydrokind.com

We are committed to ensuring your satisfaction and will do our best to resolve any concerns quickly and professionally.