Shipping Policy

At Hydrokind, we strive to ensure your orders are processed efficiently and delivered promptly. This Shipping Policy outlines the details of how we handle order processing, shipping methods, delivery times, and tracking.

1. Order Processing

  • Orders are typically processed within 1–3 business days after purchase.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • You will receive a confirmation email once your order is processed and ready for shipment.

2. Shipping Methods and Delivery

  1. We offer reliable shipping via standard carriers.
  2. Estimated delivery times:
  • Standard Shipping: 5–10 business days (domestic)
  • Expedited Shipping: 2–5 business days (domestic)
  • International shipping times vary depending on destination.

3. Delivery times are estimates and may vary due to carrier delays, customs clearance, or other factors beyond our control.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on destination, package weight, and selected shipping method.
  • Promotional or free shipping offers may be available from time to time and will be clearly displayed at checkout.

4. Order Tracking

  • Once your order ships, you will receive a tracking number via email.
  • You can use this tracking number to monitor your shipment until it reaches your door.

5. Shipping Restrictions

  • Currently, we only ship to valid shipping addresses in countries where Hydrokind delivers.
  • We do not ship to PO boxes in certain regions or to addresses outside our supported countries.

6. Lost or Damaged Packages

  • Hydrokind is not responsible for packages lost or delayed due to incorrect addresses provided at checkout.
  • If your package arrives damaged or missing items, contact us immediately at support@hydrokind.com with your order number and photos of the damage. We will assist in resolving the issue promptly.

7. Contact Us

For any questions regarding shipping, delivery, or tracking, please contact our customer support team:

Email: support@hydrokind.com

We are committed to ensuring your Hydrokind experience is smooth, timely, and reliable from checkout to delivery.