Return Policy

At Hydrokind, we are committed to ensuring our customers are completely satisfied with their purchases. If you are not entirely happy with your order, our return policy makes it simple to return products under certain conditions.

1. Eligibility for Returns

To be eligible for a return:

  • Returns must be initiated within 30 days of delivery.
  • The product must be unused, in its original packaging, and in the same condition as received.
  • Proof of purchase, such as your order number or receipt, is required.

Please note: Products that are damaged, altered, or show signs of use may not be eligible for return.

2. How to Initiate a Return

To return a product:

  1. Contact our Customer Support Team at support@hydrokind.com with your order details and reason for return.
  2. If your return is approved, our team will provide instructions and the return address.
  3. Carefully package the item to prevent damage during shipping.
  4. Ship the product back using a trackable shipping service for your protection.

3. Return Processing

Once we receive your returned product:

  • We will inspect the item to ensure it meets return conditions.
  • Approved returns will be processed within 7–10 business days.
  • Refunds will be issued to the original payment method or, if requested, store credit may be applied.

Note: Shipping charges are non-refundable, except in cases of defective or incorrect items sent by Hydrokind.

4. Exchanges and Replacements

If you received a defective, damaged, or incorrect product, please contact us immediately at support@hydrokind.com.

  • We will provide instructions for returning the item.
  • A replacement will be sent at no additional cost once the original item is received or verified.

5. Important Notes

  • Returns are only accepted for products purchased through official Hydrokind channels.
  • Hydrokind reserves the right to deny a return if the product does not meet the return eligibility criteria.
  • Inspect your items upon delivery and report any issues promptly to ensure smooth processing.

6. Contact Us

For questions about our return policy or to initiate a return, please reach out to:

Email: support@hydrokind.com

We are dedicated to providing a seamless and professional return experience to ensure your satisfaction.